Support - Frequently Asked Questions

Question: How do I make changes to my service?

Answer: If you are thinking of upgrading your Internet service from dial-up to DSL for example all you have to do is fill in our handy form with some brief information about yourself and a description of what you want us to do. Then one of our tech staff will do their best to complete your request.

Question: How do I go about changing my password?

Answer: To go about changing your password to your account just Click Here and in the pop-up email box type your username, old password, and new password ( that will be 8 characters or less ) and send it to our a Tech Staff who will change it for you.

Or you can call us at:
(519/888)-679-8899

Question: How can I get my mail if I'm at another computer?

Answer: Yes you can receive your e-mail anywhere there is a computer with Internet access. Just go to our site and click the WebMail button at the top of the page. Then follow the instructions and you'll have your e-mail in no time!

Question:Is there DSL software for Mac users?

Answer: Yes Real Internet Supports Software for both PC and Mac users, when you purchase or rent a DSL modem from us.

Question:What is e-commerce?

Answer: Introducing the hassle-free solution to all your e-commerce needs. E-commerce simply means the ability to accept orders online. We offer both credit card transaction processing in real time, or non-credit card ecommerce using forms. Expanding your site to include transaction processing or creating one from scratch is always a fast and friendly process, by professionals who know the web and how to make it work for you.


If you are ready to become e-commerce capable, click on the contact us button at the top right of the page and fill in our quote form.